VersaDoc: Qaitbay’s AI Solution for Real-Time Knowledge in Contact Centers

Qaitbay today introduced VersaDoc, a new AI-driven assistant designed to support customer service agents with real-time knowledge retrieval. The software uses generative AI to provide accurate answers from complex organizational data, reducing the time spent on information searches. This launch is intended to make customer interactions more efficient and less prone to error in high-pressure environments.
Qaitbay is a brand under CIMSOLUTIONS, which has been providing IT and data science support for over 30 years with a team of 600 specialists. Their work is focused on making complex information reliable and accessible in professional settings. The organization operates across seven offices, developing solutions that improve both the efficiency and enjoyment of work for their clients.
Fragmented information systems are a major challenge for contact centers, often leading to slow response times and low customer satisfaction. Research by McKinsey & Company has highlighted that agents can lose up to 30 percent of their time searching for information. VersaDoc addresses this by creating a context-aware knowledge layer that allows the AI to reason through verified internal documents.
The introduction of VersaDoc is particularly important as organizations strive to meet the demand for immediate, 24/7 service. By providing agents with instant access to the right information, the software helps reduce average handling times and improve First Contact Resolution. This not only satisfies customers but also creates a more confident and less stressful environment for employees.
The future of customer contact will rely on the strategic integration of AI to manage the growing complexity of information and regulations. Qaitbay’s VersaDoc provides a scalable solution that ensures managers maintain control over quality and compliance. This launch signifies a major step toward more efficient and reliable AI-driven customer service operations.
Oliver Talens Qaitbay [email protected]
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